Quote forms or phone calls? Make it easy to reach you
Why a short enquiry form wins jobs you'd otherwise miss, what to ask on it, and how to reply.
Some customers want to call. Many would rather not, especially outside working hours or while they're at work themselves. Offering both is the simplest way not to lose either.
Why a form helps
- People can get in touch at 11pm without waiting for you to open.
- You get the details up front: the job, the size, the date, and the best way to reply.
- Nothing gets lost in a voicemail or a missed call. Every request is written down.
What to ask
Ask for what you need to give a useful reply, and nothing more. Every extra question is another reason to give up halfway. For most service businesses that means:
- their name
- how to reply: phone or email
- what they need
- when or where, if it changes your answer
Anything else, like their budget, can wait for the conversation.
Say what happens next
A line under the form such as "We reply within one working day" sets expectations and makes people more comfortable sending it. Only promise what you can keep.
Reply quickly
The first business to reply often gets the job. Check new enquiries at least once a day, and answer even if it's only to say when you'll be in touch properly.
Keep your phone number visible too
A form doesn't replace a phone number. Keep both easy to find, on every page.
How it works on PressUp
Forms on a PressUp site send every enquiry to your PressUp inbox, and by email when your business has an email address. To add a form or change what it asks, say so in the chat: "Add a question about the size of the yard to the quote form."